This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.
Table of Contents
- How to View Your Billing Portal to Self-Manage Your Subscription
- How to Update Your Credit Card
- What is the billing cycle of my subscription?
The Billing Portal allows you to self-manage your subscription. Inside the Billing Portal, you will be able to:
- View your subscription plan
- View your billing history (invoices)
- Upgrade, downgrade, cancel your subscription, or put your subscription on hold
- Update your payment method
To learn how to access the Billing Portal, view the video tutorial or follow the steps below!
1. First, click on the Settings icon at the top right of the page. Then, click on the button that says Account Settings.
2. Click on the Billing tab. Click on the View Billing Portal button to open the Billing Portal.
3. Our Billing Portal will open in a new tab. You’ll now be able to see your subscription plan, next billing date, payment method, and billing history (invoices).
If the Billing Portal tab does not appear, you may need to allow popups to pop up on your browser. Please see this article to learn how to do so.
How to Update Your Credit Card
If your credit card has expired, you can update your card information within our Billing Portal.
- Once you've entered the Billing Portal using the steps above, click on Update Payment Method.
- Enter your new card information, and then click Save.
- Your updated card information can now be seen under Billing Details. The updated payment method will be used upon your next renewal.
What is the billing cycle of my subscription?
A billing cycle refers to the amount of time that passes from one payment to the next. Currently, we have two billing cycles available- monthly and yearly (annual).
Monthly billing cycles
Recurring payments are collected on the same day of the month. If the initial payment falls on the 31st, the system eventually adjusts the billing cycle to the 1st of the month for months with less than 31 days.
Annual billing cycles
Our yearly subscriptions are not based on the school year (as the school year differs for everyone). Recurring payments are collected on the same month and day each year. If the initial recurring payment falls on February 29th of a leap year, the system adjusts the billing cycle to February 28th or March 1st of the following year.
Once you enter the Billing Portal, you can see your subscription plan and if you are on an annual or monthly billing cycle!
