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Common errors and support codes

Start here to troubleshoot your account access

Common error code messages:

 

If the steps in this article do not resolve your issue, please reach out to us via email at support@everydayspeech.com with the following information:

  1. 1. The device you are using to access Everyday Speech
  2. 2. The browser you are using (if you are on a computer)
  3. 3. Take a screenshot of the error (https://www.take-a-screenshot.org/) with the console view open

Support code 151

This error code relates to our Google SSO (single sign on) option. If you see this error code when trying to sign in, please follow these steps:

  1. Visit https://slp.everydayspeech.com/login
  2. If it tries to automatically sign you in with the Google SSO, please refresh your page and click 'Cancel' if you see the pop-up to sign in with Google.
  3. Manually enter your email and click "Next"
  4. Enter your account password
  5. If this does not work, you may also try updating your browser.

Additional tips for Chrome users:

If this does not work, you may try the following:

  1. In your URL bar, please copy paste this exactly and hit Enter: chrome://flags/#enable-quic
  2. Then, it should bring you to a screen where it says ''Experimental QUIC Protocol'. In the dropdown, please select 'Disabled' for this.
  3. Completely close the browser and re-open it.

Additional tips for Edge users:

  1. Copy and paste this URL as is: edge://settings/autofill/passwords/settings
  2. It should bring you to your Settings page. Navigate to where it says 'Allow Edge to autofill existing passwords and passkeys.'
  3. Choose a different option. You can choose 'Prompt for the device sig-in options before viewing or filling website password.'
  4. Once it is off, please exit your browser and restart it again, and try logging in again. You should now be able to enter your email in the email field, and click Next to enter your password.

Blank screen

If your device or school uses an adblocker, it may have blocked our website.

You can access Everyday Speech by turning off your adblocker when visiting our site:
  1. Visit https://slp.everydayspeech.com/login
  2. While on the website, select the adblock icon in your browser. A popular option, AdBlock Plus, looks like a red shield with the letters ABP in the center.
  3. The easiest way to turn off your adblocker for our site is to click the Power button that appears after you select your adblock icon. For different ablockers, this also might be a toggle switch.
  4. If this does not work, under Pause on this site, select Always to add the site to your "allowlist." For different adblockers, the language might be different.
  5. Refresh your page, or close and reopen your browser if refreshing doesn't do the trick.
 

Expired session: please log in again

  1. If your employer is paying for your account, your access may have been terminated.
    Ask your admin/employer if they have renewed your Everyday Speech access, and have them reach out to us via email at support@everydayspeech.com to resolve your access issues.
  2. Your browser may need a refresh.
    Clear your browser cookies and cache, close and restart your browser, and attempt to log in again by visiting https://slp.everydayspeech.com/login.

No account found for this email: Support Code 120

Reasons for this error message:

  1. Your email address may not be spelled correctly. 
    What to do: Double-check the spelling of your email address and try again.

  2. Your account may be under a different email address. 
    What to do: Try all possible email addresses that may be associated with an account. You can update your email address at any time by reaching out to our Support team.

  3. You do not have an account with us, or you have not had an account with us for many years. 
    What to do: Sign up for a new account here: https://everydayspeech.com/sign-up/

  4. You attempted to sign up for a new account by visiting https://everydayspeech.com/sign-up/ and entering your information, but you are still unable to log in. 
    What to do: Reach out to our Support team.

  5. You were told that an account was purchased on your behalf (either by your school district or your business), but you are still unable to log in.
    What to do: Reach out to our Support team, and tell us your school district or business name to help us locate the order.

Incorrect password: Support Code 126

Reasons for this error message:

  1. The password you typed into the Password field is not correct.
    What to do: Click the eye icon to reveal what you have typed, and make corrections as needed.
  2. You tried to reset your password, but you didn't receive the password reset email and you cannot get into your account.
    What to do: First, check your email's Spam folder, as sometimes our emails end up in there. If you still do not see the password reset email, reach out to our Support team.


Additional tips:

  • Passwords are case-sensitive, which means the lowercase and uppercase letters in your password must be in the correct places. 
  • Ensure your Caps-Lock key on your keyboard is not activated.
  • If your browser is auto-filling your password (typing it in for you), your browser might be providing the wrong password. You can always highlight and delete the auto-filled password, and re-type your correct password.

Support code 140

Your access has likely been terminated by your organization, or your Pilot experience has ended. Reach out to your administrator to confirm you are supposed to have access to Everyday Speech. If you should have access, please have your administrator reach out to our Support team.

Infinite loading circle in a video, or the game does not look as expected

Reasons for this error:

  1. Your internet connection is unstable.
    What to do: Check your location's WiFi strength. If your WiFi strength is weak, try lowering the quality of the video by clicking on the Quality Control icon, and selecting SD.
  2. You are logged in on too many devices, or you have not logged out of your session in sometime. Your account might just need a refresh!
    What to do:
    1. Visit https://slp.everydayspeech.com/login
    2. Enter your email.
    3. Enter your password.
    4. You can also try clearing your browser history and cache.
  3. Your district or business's firewall settings are blocking Everyday Speech content from playing. This is usually the case if you've had access problems since you created your account, or if our content is suddenly not working without warning and the internet speed is OK.
    What to do: Ask your IT department to contact our Support team for assistance.