Common error code messages:
If the steps in the article below do not resolve your issue, please reach out to us at support@everydayspeech.com with the following information:
1. The device you are using to access Everyday Speech
2. The browser you are using (if you are on a computer)
3. Take a screenshot of the error (https://www.take-a-screenshot.org/) with the console view open. Please see this tutorial to learn how.
Support code 99
This error code relates to our Google SSO (single sign on) option. If you see this error code when trying to sign in, please follow these steps:
1. Visit https://slp.everydayspeech.com/login
2. If it tries to automatically sign you in with the Google SSO, please refresh your page and click 'Cancel' if you see the pop-up to sign in with Google.
3. Manually enter your email and click "Next"
4. Enter your account password
If this does not work, you may try the following:
1. In your URL bar, please copy paste this exactly and hit Enter: chrome://flags/#enable-quic
2. Then, it should bring you to a screen where it says ''Experimental QUIC Protocol'. In the dropdown, please select 'Disabled' for this.
3. Completely close the browser and re-open it.
You may also try updating your browser, and trying to access your account on a different browser as well. We have found Firefox or Safari have more success than Chrome or Edge.
Blank screen
If your device or school uses an AdBlock, it may have blocked our website.
Expired session: please log in again
Reasons for this error message:
- If your employer is paying for your account, your access may have been terminated.
What to do: Ask your admin/employer if they have renewed your Everyday Speech access, and have this individual reach out to us at support@everydayspeech.com to resolve any access issues. - Your browser may need a refresh.
What to do: Clear your browser cookies and cache, close and restart your browser, and attempt to log in again by visiting https://slp.everydayspeech.com/login.
No account found for this email: Support Code 120
Reasons for this error message:
- Your email address may not be spelled correctly.
What to do: Double-check the spelling of your email address and try again. - Your account may be under a different email address.
What to do: Try all possible email addresses that may be associated with an account. You can update your email address at any time by reaching out to us here. - You do not have an account with us (you have not attempted to sign up), or you have not had an account with us for many years.
What to do: Sign up for a new account here: https://everydayspeech.com/sign-up/ - You attempted to sign up for a new account by visiting https://everydayspeech.com/sign-up/ and entering your information, but you are still unable to log in.
What to do: Reach out to our Support team here: https://everydayspeech.com/contact/ - You were told that an account was purchased on your behalf (either by your school district or your business), but you are still unable to log in.
What to do: Reach out to our Support team here, and tell us your school district or business name to help us locate the order: https://everydayspeech.com/contact/
Incorrect password: Support Code 126
Reasons for this error message:
- The password you typed into the Password field is not correct.
- What to do: Click the "eye" icon to reveal what you have typed, as shown below:
Passwords are case-sensitive, which means the lowercase and uppercase letters in your password must be in the correct places. - Ensure your Caps-Lock key on your keyboard is not activated.
- Additionally, if your browser is auto-filling your password (typing it in for you), your browser might be providing the wrong password. You can always highlight and delete the auto-filled password and re-type your correct password.
2. You tried to reset your password, but you didn't receive the password reset email and you cannot get into your account.
What to do: First, check your email's Spam folder, as sometimes our emails end up in there. If you still do not see the password reset email, reach out to our Support team here: https://everydayspeech.com/contact/
Support code 140
Reasons for this error message:
- If your organization pays for your subscription, they may have terminated your access
- If you were on a Pilot experience with us, your Pilot experience may have ended
- Your account access was revoked
What to do:
- Reach out to your administrator to confirm you are supposed to have access to Everyday Speech
- If you should have access, please have your administrator reach out to us here to get your access back ASAP!
Infinite loading circle in a video, or the game does not look as expected
Video:
Game:
Reasons for this error:
- Your internet connection is unstable.
What to do: Check your location's WiFi strength here: https://www.speedtest.net/. If your WiFi strength is weak, try lowering the quality of the video by clicking on the "gear" icon, and selecting "SD."
- If you log in on many different devices, or you have not logged out of your account for some time. Your account might just need a refresh!
What to do:1. Go to https://slp.everydayspeech.com/login
2. Enter your email.
3. Enter your password.
You can also try clearing your browser history and cache. Follow the appropriate instructions from this website. - Your district or business's firewall settings are blocking Everyday Speech content from playing. This is usually the case if you've had access problems since you created your account, or if our content is suddenly not working without warning and the internet speed is OK.
What to do: See instructions in this article - If this does not fix the problem, please book a call with our Support team here to troubleshoot the issue in real-time: https://call.everydayspeech.com/