Troubleshooting
Our Social-Emotional Learning Platform app only works on iPadOS 14.0 or later (as per Apple's restrictions).
Kindly update to the latest version of iOS, and then download the latest version of the app here.
If you're already on the latest version of iOS and are still getting the same error, please send us a message here with a:
1. Screenshot of the error
2. Your iPad's iOS version
3. Your iPad's Model number
To determine your iPad's iOS version and Model number, follow the steps below:
1. Tap the “Settings” icon on your iPad’s Home screen.
2. Tap “General” and then tap “About“.
3. Find the "Version" number on the"About screen".
4. Find the “Model” number on the “About” screen. It starts with “M” and ends with “/A”. This number is actually Apple’s order number.