This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing .
You May Have Missed Our Email
We always send an email with a receipt of your purchase (called an “invoice”), but it is so easy to miss an email these days!
If you have not received any of our emails, please check your spam folder. If you pay for your subscription, you can access your invoices from our self-serve Billing Portal, located on the Social Learning Platform.
If someone else, like your school district, pays for your subscription, you may not be able to see your invoice on your Billing Portal. Please reach out to the person paying for your account if you need to view your invoice.
You can view your full invoice history & manage your subscription via our billing portal.
First, click on the user icon in the top right of the page and click on the button that says Settings.
Then, click on the Billing tab of the settings screen.
Click on the button that says View Billing Portal.
You’ll be redirected to our Billing Portal. You’ll now be able to see your subscription plan, next billing date, payment method, and billing history (invoices).
Next, click on the Invoices button.
On the Invoices page, you’ll be able to see your entire billing history.
Click on an invoice (or click View) to be redirected to a preview of it.
You can also download your invoice by clicking on Download PDF. Your PDF will then open in a new tab where you can download it to your computer or print it directly.
If you don't see the invoice for your payment listed, please reach out to the Support team for assistance.
You May Still be in a Trial Period
If you do not see any invoices in your billing portal, you may still be using our trial plan. Your card will not be charged until the conclusion of your free trial. Once your free trial ends, you will be charged for your subscription and receive an invoice.