This article is intended for those who are on an auto-renewing subscription on a personal billing account. Organizations wishing to learn more about their billing should reach out to our Support Team.
Table of Contents
- How to View Your Billing Portal to Self-Manage Your Subscription
- How to Update Your Credit Card on file
- What is the billing cycle of my subscription?
The Billing Portal allows you to self-manage your subscription. Inside the Billing Portal, you will be able to:
- View your subscription plan
- View your billing history (invoices)
- Upgrade, downgrade, cancel your subscription, or put your subscription on hold
- Update your payment method
Viewing your Billing Portal
- Click the Account Settings icon, which will show a dropdown. Then, click Account.
- Click the Billing tab. Click View Billing Portal to open the Billing Portal.
- The Billing Portal will open in a new tab. You’ll now see your subscription plan, next billing date, payment method, and billing history (invoices).
If the Billing Portal tab does not appear, you may need to allow popups in your browser.
How to Update Your Credit Card on File
- Once you've entered the Billing Portal, click Update Payment Method.
- Enter your new card information, and then click Save.
- Your updated card information can now be seen under Billing Details. The updated payment method will be used upon your next renewal.
What is the billing cycle of my subscription?
A billing cycle refers to the time that passes from one payment to the next. We have two billing cycles available- monthly and yearly (annual).
Monthly billing cycles
Recurring payments are collected on the same day of the month. If the initial payment falls on the 31st, the billing cycle is automatically adjusted to the 1st of the month for months with less than 31 days.
Annual billing cycles
Our yearly subscriptions start 30 days after you sign up for your free trial. Recurring payments are collected on the same month and day each year. If the initial recurring payment falls on February 29th of a leap year, the billing cycle is automatically adjusted to February 28th or March 1st of the following year.