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  3. Troubleshooting tips for the Everyday Speech Admin Portal

I have assigned my licenses in the Admin Portal, but my users say they do not have access

Have you assigned your licenses, but the users are not able to access their accounts? This article will discuss common reasons for this error and offer solutions.

In order to use the Everyday Speech Admin Portal, you must be a designated administrator for your district account. Please reach out to us at support@everydayspeech.com with any questions.


 

The user's email address is incorrect

 

The first place to check is the user's email address. If there is a typo in their email address, they will not be able to access their Everyday Speech account.

 

To learn how to update an incorrect email address, please see the interactive tutorial below:

6 STEPS

1. The first step is to open the Everyday Speech Admin Portal and click Login

Step 1 image

2. Scroll down to the user who's email address you need to update, and click the right pointing arrow under Actions.

Step 2 image

3. Locate the User Email category, and make any necessary changes to the email address by clicking the User Email field.

Step 3 image

4. Type the updated email

Step 4 image

5. Click Save

Step 5 image

6. Click OKAY. That's it! You're done.

Step 6 image

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/1928831/Admin-Everydayspeech---How-to-untitled-task-name


 

There was an error assigning the license


On rare occasions, the Admin Portal may create the user email, but the license will not actually be assigned.

To determine if this is the issue, you will need to check the license Status. You can locate the Status under the Status column in your Admin Portal dashboard view.

 


 

What does Trial, Active, or N/A mean?

Trial or Active

 

If the license status is Trial or Active, this means that the license is currently assigned and the user should have access. Please see one of the other solutions offered in this article if the user is still having trouble accessing Everyday Speech.

N/A

If the license status is N/A, this means that the user is not currently active. You will need to manually assign the license.

 

Please see the interactive tutorial below to learn how to assign a license to an existing user:

6 STEPS

1. The first step is to open EDS Admin Portal and click Login

Step 1 image

2. Scroll down to the existing user that you would like to assign to one of your open licenses, and click the green person icon under Actions

Step 2 image

3. Ensure that the license type is correct. Please also be sure that you have an Unassigned License count of 1 or more for the license type.

Step 3 image

4. Click Update

Step 4 image

5. Click OKAY

Step 5 image

6. That's it! You're done.

Step 6 image

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/1928821/How-to-assign-a-license-to-an-existing-user


Users may need to clear their browser history and cache

 

If the user's email address is correct, and the license is assigned in the Admin Portal, the user may simply need to log out, and clear their browser history and cache, to see their account materials.

 

Below are some instructions to send to your users to improve their account access:

  1. Log out of the Social-Emotional Learning Platform, or simply visit https://slp.everydayspeech.com/login.
  2. Clear your browser history and cache. Please refer to this article to know how to clear your browser: https://help.everydayspeech.com/knowledge/troubleshooting-content-access
We also have a quick video tutorial here to explain the process!

Still need help?

 

If the above solutions did not work, our Support team is here to assist you!

Please send an email to support@everydayspeech.com explaining the issue in detail.

 

In order to expedite the troubleshooting process, please let us know the following:

 

1.  What device you're using to access Everyday Speech (an iPad or a computer?).
2. If you’re using a computer, which browser you are using (Chrome, Firefox, Safari, Edge, etc.)
3. Please share more details of the error you're encountering. It would also help if you could send us a screenshot (https://www.take-a-screenshot.org).
4. If you are connected to a school network.