Yes, we do accept purchase orders!
Quick Links to Key Sections of this Guide:
What is a Purchase Order?
A Purchase Order (PO) is a document issued by an organization or business that indicates the intent to purchase goods or services. It acts as a formal offer to buy and outlines the terms of the purchase.
Important: A PO is a way to place an order with us, but please note it is not a form of payment. For details on payment options, please see our payment options here.
How to Get a Quote
If you need a quote before placing your order, you can easily obtain one from our marketing page.
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Single User Plan: Click the Build a Single User Quote button to generate a personalized quote.
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Team or Department-wide Purchase: Select Build Your Team Quote for volume pricing tailored to your group size.
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District Site Licensing: Click Schedule a Demo to arrange a meeting with our partnership specialist who will help tailor a subscription plan that meets your needs.
You may also visit our Contact Us page and click "Generate Quote" to access our quote generator directly.
Submitting Your Purchase Order
To ensure timely receipt and processing of your Purchase Order, you have several submission options:
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Upload: When ready, upload it to our website.
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Email of Fax: You can also send a PO via email or fax.
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Contact Us Page: Alternatively, visit our Contact Us page and select the 'Submit a Purchase Order' topic option to be directed to our PO submission page.
Required Information for Your Order
To help us process your order quickly and accurately, please include the following details with your purchase order:
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Billing Contact: Provide the email address of your Accounts Payables department or the best contact person for invoices and correspondence.
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User List: Include a complete list of users covered under the subscription. Billing is based on one subscription per user unless a Site License is purchased. Please include each user’s first name, last name, and email address.
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Subscription Start Date: Choose a start date from the options on the upload form, or specify a preferred date. Our team typically processes orders on Mondays.
Order Confirmation Process
After we receive your order, you will receive an email confirmation within 72 hours. The confirmation email will provide:
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The expected processing date of your order
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When you will receive your invoice
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The date when users can access their subscriptions
Note: We may contact you for additional details before processing your order, so timely responses help avoid delays. If you do not receive the email confirmation within 72 hours, please reach out to our purchasing team or email our support team.
If you don't see the email confirmation within 72 hours, please reach out to our purchasing team or email our support team.
How We Process Your Purchase Order
“Processing” your purchase order includes the following steps:
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Verifying that all necessary information has been provided to set up your order.
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Setting up the appropriate billing cycles for your subscriptions.
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Scheduling and sending an invoice to your organization.
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Granting all users access to the platform according to the order.
Important Notice
To ensure you receive all important communications, please adjust your email settings to allow messages from our domain. Adding our email address to your contacts or whitelisting it may help prevent future emails from being blocked.