I requested a refund, but it hasn't shown up on my card.
This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.
Refunds can take anywhere from 5-10 business days to show up on your credit card, and 5-60 business days to show up on your debit card.
All banks and card types have different processing times for refunded charges, so this is most likely why you have not yet received your refund.
Additional Information:
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In some cases, the refund might be processed as a reversal. This means that your original payment will disappear from your card statement entirely, and it will look like the charge never occurred.
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For credit cards, the refund/reversal may appear on your next billing statement.
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If you do not see your refund after 30 business days, and you are still seeing the original charge on your bank statement, please reach out to your bank for more information regarding their refund/reversal turnaround time.
How Do I Request a Refund?
Cancelling your subscription through our self-serve Billing Portal will result in a cancellation at the end of your billing period, not an immediate cancellation.
If you would like to schedule your account for cancellation for the end of your billing period, please refer to the article How to Cancel your Subscription.
If you would like to cancel your subscription immediately and request a refund, please fill our this form here.
Everyday Speech Refund Policy
At Everyday Speech, we strive to create quality software that you enjoy using in your teaching sessions. You have a number of choices and we appreciate you giving us your business. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions. If at anytime during the first 60 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.
Annual Subscriptions. Everyday Speech doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your first 60 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a full refund.
Exception to our Refund Policy. Please note that we will not entertain a request for a refund (whether full or prorated) when we have suspended or terminated your access to Everyday Speech's Social-Emotional Learning Platform due to a violation of our Terms of Service.