Troubleshooting
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      Troubleshooting Everyday Speech content access

      Experiencing trouble with the platform? Looking to clear your browsers? We've prepared easy-to-follow steps on how to clear your browsers/devices that may help troubleshoot the error you're experiencing.

      Please follow these steps before continuing:

      If you are seeing a blank page

      If your device or school uses an AdBlock, it may have blocked our website.

      You can access Everyday Speech by turning off your adblocker when visiting Everyday Speech's site:
      2. While on the website, select the adblock icon in your browser. A popular option, AdBlock Plus, looks like a red shield with the letters ABP in the center.
      3. The easiest way to turn off your adblocker for our site is to click the large Power button that appears after you select your adblock icon. For different ablockers, this also might look like a toggle switch.
      If this does not work, under Pause on this site, select Always to add the site to your allowlist. For different adblockers, the language might be different.
      4. Refresh your page, or close and reopen your browser if refreshing doesn't do the trick.

      Web Browser:

       

      1. Log out of the Everyday Speech platform on all of your devices and browsers. To do this, click your email at the top right of the platform. Then, click Log Out.

      2. Log back in to see if the problem has been resolved.

       

      iPad:

       

      1. Log out of the Everyday Speech platform on all of your devices and browsers. To do this, click the Person and Gear icon at the top right of the app. Then, click Log Out.

       

       

      2. Log back in to see if the problem has been resolved.

       

      More Troubleshooting Tips

      1. Make sure your browser is up to date. You can check through this website to see what the latest version available is for your preferred browser and download it if needed. If you are using Internet Explorer for your main browser, we recommend switching browsers, as Internet Explorer has been retired and is no longer supported.

      2. Disable any ad-blocking software or firewall blockers. Browser extensions and/or plugins are known to interfere with website functionality. Once done, close and re-open your browser and try visiting our website again.

      3. Confirm with your school's IT department that our domains are unblocked <everydayspeech.com> and <cloudinary.com> where we host our content. 

      4. Sometimes restarting your computer does the trick. Reset your network connection. Unplug the power to your modem and router, then plug back in and let them power up and try loading our site once again.

      If this did not resolve the situation, please see below to see the troubleshooting tips for your browser. 

      Included here: 

       

      Let's define the terms:

      Cache - a technical term that describes a storage location for recently used information so that it can be quickly accessed at a later time.

      Cookies - in computer terms, a packet of data that helps websites keep track of your visits and activity.

      History - list of web pages a user has visited, often associated with the page title and time of visit.

       

      If you are accessing the Everyday Speech platform through: 

      SLP app for iPad

      Let's try the following:

      1. Check for app updates in the App Store.
      2. Uninstall and reinstall the SLP app.

        • To uninstall, simply touch and hold the SLP icon, the Delete App prompt will appear, then tap Delete.

        • To reinstall, you can search by typing 'Social Learning Platform' on the Search box, or you can download the SLP app here .

      Once installed, log back into the SLP platform.

      Click this link for our dedicated iPad app: Social Learning Platform (SLP)  


      Safari 8 and later for macOS (MacBook)

      1. After logging out of SLP, close the Safari browser 
      2. Re-open the Safari browser. 
      3. Click on the Safari tab at the top left of your screen and choose Clear History... from the dropdown.
      4. A prompt will appear that says "Clearing history will remove related cookies and other website data. History will also be removed on other devices signed into your iCloud account."
      5. On the time range, select all history.
      6. Click Clear History button. 
      7. Close the Safari app by clicking the Quit Safari on the dropdown of Safari tab. 
      8. Re-open browser and go to slp.everydayspeech.com to log back into your account. 

      When you clear history, Safari removes data it saves as a result of your browsing, including:

      • History of webpages you visited
      • The back and forward list for open webpages 
      • Frequently visited site list 
      • Recent searches  
      • Icons for webpages
      • Snapshots saved for open webpages
      • List  of items you downloaded (downloaded files are not removed)
      • Websites added as 'Quick Website Search'
      • Websites that asked to use your location
      • Websites that asked to send you notifications


      Keyboard shortcut for Clearing Your Browser: Press and hold down SHIFT + COMMAND and press DELETE button on your keyboard. A Clear History window will pop up, select time period you want to clear history from and click Clear History button. Note: You can create a custom keyboard shortcut in System Preferences on your Apple icon dropdown menu.

       

      Chrome for Windows

      1. After logging out of SLP, you can access your Clear Browser menu by doing any of the following:

        1. The shortcut: In the browser bar, enter:  chrome://settings/clearBrowserData

          Or the long way, you can go to the Chrome menu (3 vertical dots) on the top right corner of your browser

      2. If you choose the long way, select Settings, then on your left, click on Privacy and Security. 
      3. Once you're on the Privacy and Security menu, click on Clear browsing data
      4. At the top of the Clear browsing data window, click Advanced. 
      5. Select the following:
           Browsing history
           Download history
           Cookies and other site data
           Cached Image and Files
      6. From the Time Range drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
      7. Click Clear data.
      8. Exit the settings and all open browser windows. 
      9. Re-open the browser to log back into the SLP platform.

      Note: If you're not prepared to delete your saved passwords and other items on the list, you can unselect these and just go with the first four items.


      Keyboard shortcut for Clearing Your Browser: Press and hold down SHIFT + CTRL and press DELETE button on your keyboard. A Clear All History window will pop-up, and you can confirm by clicking on CLEAR NOW button to clear your cache.

       

      Mozilla Firefox for Windows

      1. After logging out of SLP, you can access your Clear Browser menu by clicking the Mozilla menu (3 horizontal lines) on the top right corner of your browser.
      2. Select Settings, then on your left, click on Privacy and Security.
      3. Once you're on the Privacy and Security menu, scroll down to Cookies and Site Data.
      4. Click on Clear Data tab beside it.
      5. Clear Data window will pop up that says "Clearing all cookies and site data stored by Firefox may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins."
      6. Select the following:
        Cookies and other site data
           Cached Image and Files
      7. Clicking Clear Now will take you to a dialog box that will ask you to confirm, "Selecting ‘Clear Now’ will clear all cookies and site data stored by Firefox. This may sign you out of websites and remove offline web content." To clear your cache, confirm by clicking Clear Now. 
      8. Exit the settings and all open browser windows. 
      9. Re-open browser to log back into the SLP platform.

      Keyboard shortcut for Clearing Your Browser: Press and hold down SHIFT + CTRL and press DELETE button on your keyboard. A Clear Data window will pop-up, and you can confirm by clicking on the CLEAR button to clear your cache.

       

      Microsoft Edge (Windows)

      1. After logging out of SLP, you can access your Clear Browser menu by doing any of the following:

        • The short cut: In the browser bar, enter:  edge://settings/privacy

          Or the long way, you can go to the Edge menu (3 vertical dots) on the top right corner of your browser

      2. If you choose the long way, select Settings, then on your left, click on Privacy, search, and services. 
      3. Once you're on the Privacy, search, and services menu, scroll down to Clear browsing data now.
      4. Click on Choose what to clear tab beside it.
      5. Clear browsing data window will pop up with a note at the bottom that says, "This will clear your data across all your synced devices signed in to <you@email.com>. To clear browsing data from this device only, sign out first."
      6. From the Time Range drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
      7. Select the following:
           Browsing history
           Download history
           Cookies and other site data
           Cached Image and Files 
      8. Click on Clear now.
      9. Exit the settings and all open browser windows. 
      10. Re-open the browser to log back into the SLP platform.

       

      Opera for Windows

      1. After logging out of SLP, from the Opera bar, click on the Easy set up menu in the top right corner.
      2. Scroll down to the bottom and click on Go to full browser settings.
      3. Opera Settings menu will open on the next tab.
      4.  Under Privacy and Security, click Clear browsing data.
      5. In the Clear browsing data dialog box that opens, click Advanced. 
      6. From Time range drop-down menu, select All time.
      7. Select the following:
           Browsing history
           Download history
           News usage data
           Cookies and other site data
           Cached Image and Files 
      8. Click Clear browsing data.
      9. Exit the settings and all open browser windows.
      10. Re-open browser to log back into the SLP platform.

      Keyboard shortcut for Clearing Your Opera Browser: Press CTRL + H to open your history page. Click Clear browsing data in the top right corner. Select what you want to delete and the time range, then click Clear data.

       

      Chrome for Android (mobile and tablet browser)

      1. After logging out of SLP from Chrome on your Android phone or tablet, at the top right, tap More (3 vertical lines).
      2. Tap History. 
      3. Click on Clear browsing data. 
      4. Select Advanced.
      5. At the top, choose a time range. To delete everything, select All time. 
      6. Select the following:
            Browsing history                    
            Cookies and other site data   
            Cached Image and Files         
      7. Click Clear data.
      8. Close Chrome settings.
      9. Re-open browser to log back into the SLP platform.