This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing .
You May Have Missed Our Email
We always send an email with a receipt of your purchase (called an “invoice”), but it is so easy to miss an email these days!
If you have not received any of our emails, please check your spam folder.
If you still aren’t seeing our emails and you work in a public place (for example, a school), you may be blocked by a firewall. Kindly ask your school's IT department to unblock the domain and subdomains of <everydayspeech.com> and <cloudinary.com>, as our site elements and emails may have also been filtered by your school's firewall.
Not to worry, if you pay for your own subscription, you can always access your invoices from our self-serve Billing Portal, located on the Social Learning Platform.
If someone else, like your school district, pays for your subscription, you may not be able to see your invoice on your Billing Portal. Please reach out to the person paying for your account if you need to view your invoice.
View this article on how to view your billing history for instructions on how to access your invoice!
You May Still be in a Trial Period!
Each subscription plan includes a free 30-day trial period for new customers. Your card will not be charged until the conclusion of your free trial. Once your free trial ends, you will be charged for your subscription and receive an invoice.
If you need to bypass your trial period and be billed immediately, please reach out here.