Where is my refund?

I requested a refund, but it hasn't shown up on my card.

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Refunds can take anywhere from 5-10 business days to show up on your credit card, and 5-60 business days to show up on your debit card.

All banks and card types have different processing times for refunded charges, so this is most likely why you have not yet received your refund.

Additional Information:

1. In some cases, the refund might be processed as a reversal. This means that your original payment will disappear from your card statement entirely, and it will look like the charge never occurred.

2. For credit cards, the refund/reversal may appear on your next billing statement.

3. If you do not see your refund after 30 business days, and you are still seeing the original charge on your bank statement, please reach out to your bank for more information regarding their refund/reversal turnaround time.

How Do I Request a Refund?

Cancelling your subscription through our self-serve Billing Portal will result in a cancellation at the end of your billing period, not an immediate cancellation.

If you would like to schedule your account for cancellation for the end of your billing period, please refer to the article How to Cancel your Subscription. 

On your contact form, please let us know the reason you want to request a refund, and specify the email address attached to the account that you wish to cancel.