Troubleshooting Video Playback Issues

Experiencing issues with video playback can be frustrating. We have listed some common causes and solutions to help you enjoy uninterrupted viewing.

Possible causes of video lagging or buffering:

• Unstable or slow internet connection

• Video quality settings are too high

• Network restrictions or firewalls affecting video streaming

Suggestions to prevent buffering or lagging:

• Reduce the video quality by clicking the gear icon in the video player and selecting "SD" (Standard Definition).

• Reconnect to your WiFi network to refresh the connection.

• Restart your router, if possible.

• Temporarily disable any ad blockers or browser extensions that may disrupt video streaming.

   

If you continue to experience issues:

If issues persist after trying these steps, please reach out to our Support team. When filling out the contact form, please include the following information:

• Provide a screenshot or video demonstrating the lagging or buffering issue, ensuring the top portion of your browser window is visible for context. Instructions on capturing screenshots.
• Your browser name and your device type (e.g., desktop, laptop).