Why is the video player lagging/buffering?
- Poor network connection
- Video quality settings are too high
- Network is blocking our content
To prevent buffering:
- Lower the quality of the video
- Simply click on the gear icon located at the lower right of the player bar, and select SD
- Disconnect and reconnect to your WiFi
- Restart your router, if possible
- Remove any ad blockers you may have installed on your browser
If none of these steps work, please reach out to us with the following details:
- A screenshot or video of the video player showing the described behavior. Please be sure the screenshot includes the top portion of your browser window. Click here if you don’t know how to take one and attach it to your support ticket.
- The browser you are using, and the computer you are using
Please note: if you are using Internet Explorer, this browser was retired back in June 2022, and is no longer being supported.
If Internet Explorer is still your main browser, we would recommend switching to a different browser to ensure your Everyday Speech account functions as expected.