Experiencing issues with video playback can be frustrating. Here are some common causes and solutions to help you enjoy uninterrupted viewing.
Possible Causes of Video Lagging or Buffering:
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Unstable or slow internet connection
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Video quality settings are too high
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Network restrictions or firewalls affecting video streaming
Steps to Prevent Buffering or Lagging:
Consider the following solutions to enhance your video playback experience:
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Reduce the video quality by clicking the gear icon in the lower right corner of the video player and selecting 'SD' (Standard Definition).
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Reconnect to your WiFi network to refresh the connection.
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Restart your router, if possible.
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Temporarily disable any ad blockers or browser extensions that may disrupt video streaming.
If You Continue to Experience Issues
If issues persist after trying these steps, please reach out to our Support team. When contacting us, please include the following information:
- Provide a screenshot or video demonstrating the lagging or buffering issue, ensuring the top portion of your browser window is visible for context. For instructions on capturing screenshots,
please click here. - Your browser name and version and your device type (e.g., desktop, laptop).
Note: Please note that Internet Explorer has been retired and is no longer supported. For the best experience with your Everyday Speech account, we recommend using a modern browser like Chrome, Firefox, Edge, or Safari.