Troubleshooting
      Back to home
      1. Help Center
      2. Technology and Troubleshooting
      3. Troubleshooting

      Blank screen error

       

      If the steps in the article below do not resolve your issue, please reach out to us at support@everydayspeech.com with the following information:

      1. The device you are using to access Everyday Speech

      2. The browser you are using (if you are on a computer)

      3. Take a screenshot of the error (https://www.take-a-screenshot.org/) with the console view open. Please see this tutorial to learn how.

      If you see a blank screen, please try the following troubleshooting steps:

      Fully log out

      1. Click the "Settings" icon, and click "Log out"

      2. Quickly refresh your page, or hit the "back" arrow on your browser

      3. Attempt to log in again by entering your email and password

      Turn off your ad-blocker

      2. While on the website,  select the adblock icon in your browser. A popular option, AdBlock Plus, looks like a red shield with the letters ABP in the center.
      3. The easiest way to turn off your adblocker for our site is to  click the large Power button that appears after you select your adblock icon.  For different ablockers, this also might look like a toggle switch. Example video
       
      If this does not work, under  Pause on this site, select  Always to add the site to your allowlist.  For different adblockers, the language might be different.
      4. Refresh your page, or close and reopen your browser if refreshing doesn't do the trick.

      Ask your IT department to allow our website

      Ask your school, office, or organization’s tech or IT team to allow “<everydayspeech.com>”, “<cloudinary.com>”, and all subdomains.

      Clear your browser cache and history

      1. Visit https://slp.everydayspeech.com/login

      2. Clear your browser history and cache. Follow the appropriate instructions from this article

      3. Attempt to log in again by entering your email and password

       

      Please note: if you are using Internet Explorer, this browser was retired back in June 2022, and is no longer being supported.

      If Internet Explorer is still your main browser, we would recommend switching to a different browser to ensure your Everyday Speech account functions as expected.